Customer Experience in Banking and Financial Services

Financial Services Use Case Packet

Leading financial services organizations partner with Confirmit for a variety of reasons ranging from supporting compliance initiatives to driving organizational innovations through the Voice of the Customer. Download our Financial Services Use Case Packet to see how Confirmit helps these organizations drive success in a highly competitive market.

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AIG: Customer Feedback Drives Cost Savings

One of the top insurance providers in North America captures customer feedback to drive cost savings, process improvements, improved customer retention, and new business opportunities.

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Financial Services: Finding Innovation Opportunities through VoC

New competitors, particularly non-traditional financial service players, have rewritten the rules of the game. Download this infographic to see the steps you can take to leverage a Voice of the Customer program for financial services to drive innovation and remain competitive.

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The Total Economic Impact of Confirmit for Financial Service and Insurance Organizations

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, Confirmit can prove it! Download the Total Economic Impact for Insurance Infographic to see the Return on Investment other insurance organizations have enjoyed by partnering with Confirmit.

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VoC Execution Over Analysis

Simon Leech, Sr. Vice President, Operations Development at AIG, and Annette Gleneicki, Director, Customer Experience Management at Confirmit, discuss the approach to overcoming analysis paralysis. The discussion will focus on taking action and improving the customer experience. Simon Leech will talk through the 10 VoC lessons that AIG learned along the way.

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Leading Nordic Internet Bank SkandiaBanken selects Confirmit

Facing new customer fears and hesitations following the Great Recession, insurance industry leaders found that their market share was not guaranteed. Today, insurance companies have learned that market share and profitability requires a fresh approach to customer service. Read the full story at DestinationCRM.

2021 Forsta ACE Awards Showcase Book: Financial Services Edition

The Forsta ACE (Achievement in Customer Excellence) Awards program celebrates outstanding achievement in customer and employee experience. Receiving a Forsta ACE Award demonstrates an organization’s rigorous application of Customer Experience best practices, and its outstanding performance as measured by those processes.

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Banking and Financial Services

Claire Sporton Interview with Future Banking: Challenges Today