Confirmit Action Management™

Quickly Identify & Resolve Customer Challenges

Overview

Improving the Customer Experience

Reporting and analysis of your Voice of the Customer (VoC) programs is of no use if you can’t take steps to improve the customer experience. With Confirmit Action Management, customer issues are automatically flagged and assigned to the appropriate department or individual.

Our customer experience management software watches your survey results for you, assigns issues and appropriate actions to the correct department or individual, and allows you to report on the company’s case load and ROI – so you can turn an unhappy customer into a happy one and track the costs of doing so.

Features & Benefits

Take Action Efficiently

To help your customer teams identify at-risk customers and resolve cases quickly, Confirmit Action Management provides a wide range of filters, powerful search capabilities, action-oriented workflows, and streamlined permissions. Additionally, Action Management lets you customize your Action Management notifications to your requirements. As a result, you can ensure your survey results are more than just measurements – with them, your customer teams can take efficient, positive action.

How Do I Get Started?

Ready to find out more about how Confirmit's customer experience management software can help drive your business forward? We're incredibly proud of our customer experience management solutions and we'd love to show you more. Tell us a bit about your company and we'll show you how we can help you meet your business objectives today – and in the future.

Get Started