Types of Survey Data Collection and Data Analysis Software & Tools

Overview

Optimize Data Collection & Analysis

Faster Set-up Times

Get your Voice of the Customer, Voice of the Employee, and Market Research data collection moving fast

Better Engagement and Insight

Use multiple feedback channels to increase the quality and quantity of responses

Higher Productivity

Automate your processes to save time and maintain your programs without the need for external involvement

Centralized Control

Use a single-system approach to ensure that you manage data and admin processes effectively, while enabling collaboration across teams.

Web

Engage Your Clients at the Point of Contact

Confirmit Horizons is a sophisticated web-based data collection tool with capabilities to deliver tailored, fully-branded, and highly-structured surveys for all types of feedback and market research programs.

Whether you invite participation via email, as an overlay on a web page, or via a mobile link, you can deploy web surveys at the point of contact, ensuring they are timely and well-targeted to further increase engagement.

Use Confirmit’s web capabilities to:

Incorporate a vast range of question types
Support embedded multimedia files
Enable mobile capabilities including photo capture
Use logic and routing to keep your respondents engaged and increase completion rates.

Telephone

Maximize Feedback & Research Efficiency

Confirmit telephone interviewing capabilities, including IVR (Interactive Voice Response) and CATI (Computer Assisted Telephone Interviewing) enable you to maximize productivity by making the best possible use of your people, your sample, and your processes.

Confirmit CATI centralizes your processes including call management, live monitoring, and detailed reporting, which allows you to manage distributed telephone interviewers working in multiple languages. You’ll always have the right people on the right jobs, no matter where they are located.

Use Confirmit’s telephone capabilities to:

Improve quality by running a highly reliable, end-to-end CATI solution
Seamlessly integrate your telephone data collection with other channels
Use sophisticated supervisor capabilities to ensure your senior staff can oversee large teams of interviewers, so you deliver a high-quality service to your customers while keeping costs low
React fast by scaling up to take on big projects and back down when they’re complete, so no matter what your customers ask of you, your solution can keep pace.

Offline Interviewing

Conduct Highly Effective Face-to-Face Interviews

Confirmit CAPI (Computer Assisted Personal Interviewing) enables highly effective face-to-face or field interviewing while offline. The module is available as a standard module for completion by your field interviewers on Windows®, Android™ or iOS devices, or as a kiosk tool for self-completion by respondents.

Confirmit CAPI enables you to engage in feedback and research programs regardless of where respondents are located. You can efficiently manage a widely dispersed field force, and provide your interviewers with access to the same sophisticated survey capabilities offered by Confirmit’s online solutions.

On Android devices, Confirmit CAPI includes additional features for image and location capture to add richness to your data. The software is localized into 42 languages on Windows, Android and iOS, giving complete flexibility to deploy multi-country studies.

Use Confirmit’s offline interviewing capabilities to harness:

Multimedia question options (videos, audio, images, etc.)
Complex survey logic for questionnaire routing
Advanced quota control
Multiple language options.

Paper Survey Software

Scan Paper Surveys & Analyze with Digital Data

Paper questionnaires remain a key tool for research and feedback teams, particularly for projects that target hard-to-reach demographic groups. The accessibility of paper surveys increases the reach of your programs, engaging wider audiences than some digital research methods allow.

Confirmit Horizons gives you access to the same sophisticated functionality for paper surveys as for all your other research channels. You can efficiently automate the entire data entry process and manage workflow from all your paper surveys. This saves time and money, and reduces errors compared to manual, keyed entry methods.

Use Confirmit’s paper capabilities to:

Deploy your paper questionnaires
Scan completed questionnaires
Combine feedback from your paper surveys with all other channels
Analyze all the data in one place
Create flexible, distributed workflows that suit your business and ensure high-quality results.

Mobile

Gather Customer Feedback on the Go

Confirmit’s mobile data collection software allows you to capture insights in-the-moment, adding a new dimension to your feedback and research programs. You can engage with your customers via an app, mobile browser, SMS, or as part of an ongoing panel, to ensure that your respondents have every opportunity to share their input with you.

How Do I Get Started?

Ready to find out more about how Confirmit’s data collection software can help drive your business forward? . If you are looking for efficient Market Research data collection software or deploying a VoC program and require innovative Voice of the Employee or Voice of the Customer data collection tools Confirmit can help!. We’re incredibly proud of our data collection solutions and we’d love to show you more. Tell us a bit about your company and we’ll show you how we can help you meet your business objectives today – and in the future.

Get Started

Personal Interviewing

Fact Sheet

Find out more about how Confirmit CAPI can help you take advantage of Confirmit’s online survey solutions and apply them to offline projects.

Fact Sheet

Maximize productivity, improve quality, and act fast with Confirmit’s range of telephone interviewing capabilities.

Case Study

The NPD team is realistic about the challenges with getting consumers to complete surveys and to keep those that do engaged throughout the process. In this case study, you’ll learn how NPD Group has been able to work closely with Confirmit to drive their business forward and work more effectively and efficiently than ever before.

Facts International chose Confirmit because it delivers multi-channel data collection including CATI, face-to-face, online, SMS, and IVR - all through a single solution.

Read Full Case Study

Benefits

Faster Set-Up Times

Utilize Easy-Repeat Processes

Don’t waste time on low-value, repetitive tasks to set up each project. Get your programs set up quickly through simple repeatable processes.

Increase Productivity

Automate Steps to Speed Your Program

Use a range of automated processes to free up your time so you can focus on the end results of your programs and deliver real value.

Maximize Engagement

Let Your Customers Choose How to Connect

Improve engagement and insight by offering multiple feedback channels. This increases the quality and quantity of responses you collect.

Centralized Control

Leverage a Single System for All Aspects of Your Program

Whichever channels you use for feedback and data collection, our single-system approach ensures that data and administrative processes are centralized for effective management.

Data Collection Software

Use Multiple Channels to Maximize Responses

Overview

Optimize Data Collection & Analysis

Faster Set-up Times

Better Engagement and Insight

Higher Productivity

Centralized Control

Web

Engage Your Clients at the Point of Contact

Telephone

Maximize Feedback & Research Efficiency

Offline Interviewing

Conduct Highly Effective Face-to-Face Interviews

Paper Survey Software

Scan Paper Surveys & Analyze with Digital Data

Mobile

Gather Customer Feedback on the Go

SDK

How Do I Get Started?

Personal Interviewing

Fact Sheet

Telephone

Fact Sheet

NPD Case Study

Case Study

Facts International Case Study

Facts International chose Confirmit because it delivers multi-channel data collection including CATI, face-to-face, online, SMS, and IVR - all through a single solution.

Benefits

Faster Set-Up Times

Utilize Easy-Repeat Processes

Increase Productivity

Automate Steps to Speed Your Program

Maximize Engagement

Let Your Customers Choose How to Connect

Centralized Control

Leverage a Single System for All Aspects of Your Program