Data Analysis & Reporting Tool

Your Insights Will Make an Impact

Overview

Share Personalized Reports & Data Visuals

Reporting and data analysis are the heart of any Voice of the Customer, Voice of the Employee, and Market Research program. That’s why we provide a comprehensive set of solutions for reporting and analysis. But, we don’t stop there! We understand that reports and analysis are only valuable if you can share insights with the people who can take action at the right time. Beyond reporting and analysis, Confirmit makes sharing data easy with role-specific reports, dashboards, data visualization, and even real-time alerts that are customized to the needs of the recipient.

Real-Time Results

Market Research Aggregated To Maximize Flexibility

Confirmit’s data reporting is extremely flexible and can be customized, analyzed, and visualized in virtually any way you can imagine to provide real-time insights regardless of the channels you use to gather your data. Whether you use the web, email, IVR, mobile, SMS, telephone, or paper to collect feedback and whether the data are from structured surveys or unstructured text verbatims, all data are delivered to a single reporting environment, eliminating data silos.

You can also integrate data from other business systems, such as your financial system, ERP, or CRM. This provides additional context that will help you to better understand the responses you receive, tie your feedback back to your business KPIs, and help you prioritize business improvements.

Instant Analytics

Real-Time Analysis Informs Your Team

Confirmit’s data analysis platform empowers your team to monitor survey progress and perform analysis on the data interactively, through a single real-time report. Users can:

View completion rates and identify where respondents are dropping off

Check on progress toward quotas and targets

View, search, filter, and analyze structured survey responses and verbatims

Save findings for later or
export the data for further manipulation/analysis

Set permissions to control what users are allowed to see and do

Data Analysis

Explore & Visualize Your Data

Confirmit provides comprehensive data analysis tools that help analysts interact with, explore, and visualize Voice of the Customer data. You can add data from other business systems to help find the undiscovered issues that may be lurking in the shadows. Analysts can use built-in reports or create custom reports capable of facilitating even the most advanced analysis (linear regression, factor analysis, cluster analysis, T-testing, etc.), explore the data, then produce visualizations that illustrate insights that are important to your business.

Dashboards

Real-Time, Role-Specific Dashboards & Reports

Build drag-and-drop dashboards to deliver real-time data and visualizations tailored to your users’ specific needs. You can leverage simplified widget-based dashboards that include key goals and benchmarks. If you need more advanced capabilities, the sky’s the limit! Using our advanced reporting, you can build fully branded dashboards with data and/or visualizations including cross-data analysis, trends and correlations, key driver analysis, and predictive analytics.

Mobile Data Reporting Tool

Succinct Updates Delivered Wherever You Are

Mobile reporting delivers the right information to the right people, quickly without requiring them to analyze lengthy statistical reports on their computers. Tailored reports are delivered to virtually any mobile device, allowing users to access only the level of detail they need, so they can act quickly when they are on the go.

Alerts & Action Management

Automate Alerts & Improve ROI

Reporting and analysis are only useful if you can take steps required to act fast. Confirmit Action Management watches your survey results for you, assigns issues to the right staff members based on permissions and predefined workflow, and allows you to report on the company’s case load and Return On Investment. In this way, you can make your survey results more than just simple measurements – use them to make your unhappy customers your biggest cheerleaders.

How Do I Get Started?

Ready to find out more about how Confirmit can help drive your business forward? We’re incredibly proud of our data analysis and reporting solutions and we’d love to show you more. Tell us a bit about your company and we’ll show you how we can help you meet your business objectives today – and in the future.

Get Started