Confirmit Genius
Leverage Artificial Intelligence (AI) that Outperforms Human Analysis
Confirmit’s text analytics software, Genius, provides text categorization and sentiment analysis using AI techniques which include deep learning neural networks and natural language processing (NLP) to produce insights that matter most to your business. You can gain insight into what is being said across different business feedback channels. Then, analyze the true sentiment for the categories that suit your business across multiple sources, receive timely alerts about sentiment changes, and align those insights with key customer metrics.
In tests, Confirmit GeniusTM has delivered very high accuracy levels often exceeding 90% accuracy and outperforming human analysis.