CX, VoE and MR Resources

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Confirmit Team
By Confirmit Team
04/01/2021

It’s spring in the northern hemisphere. This time of year represents more than just warmer weather. It represents new life and new beginnings. Now, let’s consider your business for a moment. Are your profits growing like the spring flowers? Are new opportunities emerging from hibernation?

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03/30/2021

What are the reasons for low response rates? Which metrics can be used to determine the validity, precision, and usefulness of a sample? Our ultimate guide answers these and more questions.

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Howard L. Lax, PhD
By Howard L. Lax, PhD
03/17/2021

Lights blazing, as I straighten my bow tie and take one last sip of Dom Perignon before I glide onto the stage to judge the ACE Award finalists while the orchestra plays Wagner’s Ride of the Valkyries... oh, that was the pre-pandemic scenario.

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Confirmit Team
By Confirmit Team
03/11/2021

‘Can you write something for International Women’s Day’, she said. Smiling, as she did so. ‘Sure’, I replied.

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Confirmit Team
By Confirmit Team
03/10/2021

As you may have noted, we’ve expanded our celebration of International Women’s Day to a full week this year (clearly one day is NOT enough!)

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Confirmit Team
By Confirmit Team
03/09/2021

Heathrow Airport wanted to offer the best airport service in the world. With 80 million passengers a year, it faced a major challenge – how to turn its goldmine of CX feedback into business decisions.

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Confirmit Team
By Confirmit Team
03/09/2021

Trifecta Research Deploys Dapresy for Fortune 500 Building Materials Firm to Dramatically Increase Efficiency of Production, Effectiveness of Reporting.

Trifecta is a leading research and advisory firm serving Fortune 1000 companies. They specialize in the integrative analysis of hindsights, insights and foresights for both B2C and B2B clients.

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03/09/2021

Leading Nordic bank and financial services company, SEB, turned to Dapresy to track its customer interactions to be shared across its branches.

SEB Improves Branch Performance with Universal Access to Survey  Results

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Confirmit Team
By Confirmit Team
03/09/2021

International Women’s Day 2021 is the first year for which Confirmit has had its dedicated Women’s Group. We launched it last year and you may have seen my colleague Kat’s post about how we’re building our foundations.

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Confirmit Team
By Confirmit Team
03/08/2021

Last year, Confirmit launched a series of Employee Resource Groups. This was part of the company’s commitment to building a strong, supportive business that encourages all team members to be the best version of themselves. Five groups were launched, and I’m a member of a couple of them, but since it is International Women’s Day, I wanted to share a little about our Women’s Group.  

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