According to Forrester, digital customer service interactions are due to increase by 40% through 2021. Partly due to the global pandemic, this phenomenal increase has forced brands to add more channels and truly embrace digital transformation in their organization.
COVID-19 changed so many things in our world beginning in March 2020. Among them, it changed when we could leave our homes, where we went when we did, how we purchased what we needed to live, and how all this was delivered to us. The pandemic also changed the way savvy companies like Best Buy responded to customers’ dynamic behaviors.
In this session, Scott Woodward, Research Manager at KS&R, will describe how he leverages Confirmit’s innovative end-to-end solutions to support the firm’s growth and produce deeper insights, faster than ever before. Scott will share how Confirmit’s flexibility and comprehensive offering has brought success for KS&R and its clients.
Improving the customer experience has been the focus of CX professionals since, well, forever. And it’s a great goal…but research shows that customer experiences aren’t getting any better. Join Confirmit experts and guest speaker Maxie Schmidt, PhD, Principal Analyst, CX, from Forrester.
Bringing an entire organization along on the journey to great customer experiences is a CX professional’s dream – but it’s not easy. For Computacenter, though, that dream is becoming a reality. Join Donna Kempster of Computacenter and Confirmit’s Phil Durand to find out how.
Discover how customer expectations have changed in the face of the pandemic and find practical examples of what CX leaders are doing to adapt to their customers’ evolving needs.
In its quest for efficiency and speed, Userneeds has used Confirmit to develop a unique approach that puts clients in the driver’s seat of their studies.
At the onset of COVID-19, MDRG quickly developed a dashboard using Dapresy to track consumer behavior, thoughts, and feelings on a weekly basis.
Userneeds, a Nordic Market Research firm enabling organizations to uncover key insights from niche markets, is an expert at building cutting-edge solutions to solve their client’s biggest challenges. Join our fireside chat.
Join us to learn why CX and Marketing are better together and how that will create benefits across your company.