Customer experience doesn’t sit in a vacuum. To succeed, it needs to be a living part of the wider organization – and that means you need some serious business acumen. You need to understand what delivers results, and how to make that happen. If you can do this, you can start to ensure that all the great CX ideals and ideas are translated into action.
In this webinar, we’ll explore how you can understand the issues that cause roadblocks, pre-empt objections and speak the language of the wider business to gain buy-in and seek suitable alternatives.
Register now and become a business kingpin!