Confirmit Services and Support

Confirmit Helps Every Step of the Way

Need help with Confirmit's voice of the customer, voice of the employee or market research solutions? Our skilled teams of consultants, training specialists, and support representatives can guide you through all aspects of implementation, training, and ongoing support to ensure that all your projects deliver the very best results.

Overview

Value-Added Services

Support, Implementation & Project Management

Our value-added services ensure successful implementation of Confirmit's insight software, so you can maximize your Return on Investment and drive your business forward. Whether it's learning to use our solutions yourself, asking questions from our dedicated support team, or working in partnership with our consultants, we've got the people you need to succeed.

Consultation & Implementation

Maximize Your Investment with Experienced Support

Confirmit Consulting services provides a variety of support for our market research, employee engagement and voice of customer software and tools. Our team of consultants can assist you in all aspects of your Confirmit implementation and program support to ensure your projects deliver the best results. Services include:

Project Assistance

Support for advanced projects or during busy periods, including questionnaire preparation, programming, project and respondent administration, HTML programming, report building, and more

Program Management

Our experienced Program Management team will support you by delivering a structured framework for your implementation, so you can stay on track and maintain best practices

Tailored Training

Training designed to meet your company's specific needs including voice of the employee, market research and voice of the customer training courses.

Technical Assistance & Systems Development

Support for upgrades, configuration issues, and systems integration

Technical Upgrade Assistance

Dedicated support for our On-Premise (server) customers when upgrading to newer versions of the Confirmit platform.

Support

Our Support Teams Make Your Job Easier

At Confirmit, we strive to give customers unmatched support for our market research, VoE and Voc solutions. Our dedicated support center puts you in control of all your support needs, so you can contact us whenever you need assistance with Confirmit. You will be given access to the Confirmit Extranet which contains manuals, videos, and other documentation that will guide you every step of the way!